General conditions of Sale:

MotoGM sells new and unused items or for third parties. All prices are including VAT for sales on the Italian territory and Europe. For deliveries outside the EC the prices will be displayed excluding VAT. When ordering and evasion occurred will be sent a confirmation email. Registered users can follow the processing and the order status.

 

Ordering ONLINE

Ordering is simple and takes just a few clicks. The sales contract between the customer and MotoGM be considered concluded with the acceptance, by the customer, of the terms of sale. The order will be confirmed when it is clicked "confirm order" at the end of the check out.

 

Telephone Order (only Italian language):

To place an order by telephone, simply contact us at 0184352613. You can provide us with the item numbers or find the articles that interest you, trying to help in the purchase.

 

Shipping methods:

MotoGM ships throughout Italy, Europe and rest of the world. MotoGM uses BRT, SDA for Italy; EUROEXPRESS for Europe (except Switzerland) and UPS for the rest of the world.

 

SHIPPING TIMES

Waiting times are indicated in the article’s file and they are those of average wait. Delivery times for Italy are: 24/48 hours; Europe: 48/72 hours and 4/5 days for the rest of world.

 

Payment Method:

MotoGM accepts the following payment methods:

 

  • Credit card: At the conclusion of the order you will be sent on the sure circuit Cartasi, if the payment will be successful, the order will be confirmed.
  • Bank Transfer: Upon completion of the order will be sent an email with bank details where making payment. To speed up the processing of the order it is possible to send by mail or fax. The order will be kept on hold until receipt of payment. In case of non-payment, the order will be deleted after 72 hours.
  • Paypal: At the completion of the order, you can make payment by Paypal. Once your payment is complete, you will receive a confirmation email
  • Cash on delivery (Italy only): Allows you to pay for your order directly to the courier by cash, it requires a surcharge on shipping.

 

Assistance:

For all our contacts you can click HERE

 

Right of withdrawal (D. Lgs. N. 21/2014 implementing Directive 2011/83 / EU):

You can return any item purchased, even a fraction of a full order, within 14 days from receipt of goods. The articles must not have been used and must have original packaging like new. In the case of kits, the customer will have to return their full items, otherwise it will be transferred a part of the kit in the amount of the value the items retained.

The refund will be made based on the type of payment made. In the case of CASH ON DELIVERY you will be asked for a bank account where making the refund.

The shipping costs of a return are at the expense of the customer.

In case the item is refunded damaged, used or with missing parts, MotoGM will not make the repayment, by returning the item to the customer with charge of shipping.

Waiting times for refund are generally maximum 14 days

 

Warranty:

All products sold by MotoGM or for it, offer a guarantee of 24 months under the Legislative Decree no. 24 of the February 2, 2002 and is only for private consumer.

In case of lack of conformity, MotoGM will send the item to the manufacturer in order to restore compliance by repair or, if that is impossible, to replace.